Frequently Asked Questions:

Q: Can I purchase a holiday gift for someone else, and have an option for writing them a customized message?:

Yes! If you would like to purchase a gift for someone else you can enter their name and address in the shipping section. For a short personalized message, email contact@threadandironforge.com immediately after you submit your order letting us know what you ordered as a gift, and one to two sentences you would like us to write on your behalf. We will include the hand written message on a card in their package.

What is your Return Policy?:

We stand behind our work at Thread and Iron Forge. If there is a defect in the product or tool, being used as it was intended, you can send it back at any time up to one year after your purchase and we will either repair it, replace it, or issue a refund.  Send us an email with any questions at Contact@ThreadAndIronForge.com

We would love to receive any feedback you may have about our tools and wares so that we can continue to improve them.

What will my shipping options be at checkout?:

For orders within the U.S.:

There are two shipping, packaging and handling rate options for shipments within the U.S. The first is USPS Ground Advantage at a flat rate of $8 per shopping cart order. The second is the expedited shipping option for USPS Priority Mail for a flat rate of $15 per shopping cart order. Grounds advantage usually takes 4-7 business days to travel through the mail system. Priority Mail takes 1-3 business days to travel through the mail system. We will do our best to ship at least twice a week leading up to the holiday season. We are doing a holiday special of free shipping for earrings-only orders!

For shipping outside of the U.S., we have a flat international shipping rate of $22 USD with no option to expedite.

*The above flat rates cover our packaging, shipping and handling costs. We package each item beautifully by hand.

When will tools and other items be back in stock?:

We make certain tools in small batches every week. If there is a tool that is not in stock that you would like, please add your name to the waitlist for that product, or email us so that we can prioritize making up another batch. And, if you sign up for our mailing list at the bottom of this page, we will notify you automatically when a tools comes back into stock, and if any new tools or items become available for purchase.

Do you take commissions?:

If you are a maker or teacher who would like a specialty tool made for you or your students, please reach out. Otherwise, we are not currently taking on commission work, but that may change in the future with increased capacity.

Pay it Forward Tool Fund and Economic Accessibility

In order to make these quality hand forged tools affordable and accessible to other makers, there is a ‘pay it forward’ option for people to donate an amount here that will be reserved for anyone in need of financial assistance through the form of a discount code. We will offer discount codes if we can, to those who email us seeking financial assistance if we have enough purchased pay it forward coupons. Reach out if you are a craftsperson who would like to purchase a tool but money is a serious barrier and we will see what we can do. If you are someone who is able to pay more, please consider making even a small donation of $10-$20 to this ‘pay it forward’ fund in order for us to still be able to honor our work, not undercut other tool makers while offering a more affordable price point to makers who may need it.